Community Services

Promoting personal and collective well-being

A wide range of services and activities designed to help women and families in the community build relationships, combat isolation, care for themselves, learn about their rights, obtain support, guidance, respite, and information on various issues.

More than 1240 people benefited from the different services and activities provided to the community.


Several factors revolve around the main poles of daily life: housing, work, studies, health, family life, interpersonal relations, etc. These factors greatly affect the quality of life or the possibility of acting on this quality of life.

In Quebec, close to 60% of family caregivers are women and 40% of women between the ages of 45 and 65 are caregivers.1 Those who have jobs risk having to miss work, work less hours, or having to quit their job because they have to care for a family member.2 The pandemic and social isolation abruptly increased the feelings of solitude, exhaustion and anxiety experienced by caregivers.

With respect to access to to civil justice, Canada ranks 9th out of 38 high-income countries.3 Surveys show that the population no longer appears to have faith in the judicial system, which translates to a growing number of people representing themselves in court. Too slow, too expensive, too complicated and too out of reach: this is the image that citizens have of justice.4

The population in the Peter-McGill district consists mostly of individuals living on their own, and 62% of residents were not not born in Canada.5 TheIsolation, the need to create connections, and the lack of family and community resources are key issues6, as is poverty, which affects more than 38% of children between the ages of 0 and 17.7

In Quebec, 66% of volunteers feel that their volunteer work helped them grow their skills (this percentage increases to 86% for those under 35 years of age and to 77% for immigrants) and 29% confirm that their volunteer work put them in touch with prospective employers. Volunteer work is a good gateway to perfecting skills and to integrating into the labour market.8

Our Programs

A variety of services and activities that enable women and families in the community to connect, break isolation, take care of themselves, learn about their rights, get support, accompaniment, respite and information on a variety of topics.



Family Caregivers Support

The caregiver’s role is a demanding one. Our team of intervention workers provides one-on-one and group support, social and well-being activities, as well as workshops and conferences directed at making life simpler and increasing the ability of caregivers to act.


Cultivating personal health and well-being

Physical, creative and instructional activities are offered.




Legal Information Clinic

Thanks to a team of more than 20 Pro Bono lawyers, volunteer notaries and students, the clinic can provide consultations for a minimal fee. The service includes workshops, conferences, certification of documents and support. Close to 80% of the consultations revolve around family law, immigration, work and housing.





different families

Family activities

Created in the spring of 2014, family activities were developed in an effort to target the isolation felt by new immigrant women and to help them integrate into Quebec society. 2019-2020 was the last year for family activities.






Volunteer Centre

More than 30 different volunteer positions to share useful and meaningful expertise, skills and time.

Some results

Helping those who help

92% of women who get help through our family caregiver support services say that they feel better equipped to face the challenges they encounter in their role as caregiver.

74% feel that their life is more balanced and close to 80% take better care of their physical health.9


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Who are they?


La doyenne de toutes les participantes du Y des femmes, à 83 ans, est… une proche aidante. It should be noted that the average age of female caregivers was 61 .

Annual income

57% of the women who reported income to the Legal Information Clinic earned less than $15,000  per year.

Citizenship and immigration status

Women of immigrant background

All community services

0 %

Family Services

0 %

Being present when the pandemic affects the most vulnerable

While volunteer services and activities related to cultivating personal health and well-being had to be stopped entirely, relations with families, the Caregivers Support Program and the Legal Information Clinic, on the other hand, quickly transformed their mode of service so that they could continue to provide adequate support and respond to urgent calls for help regarding work, housing and immigration, among others. How can we help exhausted caregivers who no longer receive help at home and who can no longer visit their family members, or who have had to face the untimely death of a loved one without being able to properly say goodbye?

It is for all these women that we have designed remote services – whether by phone, e-mail, one-on-one or group video conferencing, etc. Even if we often had to turn to technological manuals to help women through this virtual transition, it was extremely gratifying to be able to maintain the connections of mutual aid and solidarity.